Crazy Web Studio Terms And Conditions
Updated January 2026

2.1 CWS will provide digital, design, and marketing services as outlined in each project’s proposal, quotation, or invoice.

2.2 Scope exclusions must be clearly defined before project start. Requests outside of scope are considered billable add-ons. This ensures project timelines and budgets are respected.

2.3 Project timelines may experience delays due to national holidays or CWS’s annual company holiday. CWS is officially closed each year from 24 December to 10 January, during which no work or support is provided. Any project deadlines or delivery estimates falling within this period will be automatically shifted forward to the next available working days after business operations resume.

3.1 Hosting Infrastructure & Service Provision

Crazy Web Studio Co., Ltd. (“CWS”), a company registered in Thailand, provides managed hosting services as part of its digital service offerings.

Websites are hosted primarily on infrastructure operated by SiteGround, and in certain cases on infrastructure provided by DigitalOcean, at CWS’s sole discretion based on technical, performance, or operational requirements.

Server locations are assigned according to the client’s target region:

• Asian market: Singapore data center

• European market: Amsterdam (NL), London (UK), Frankfurt (DE), Madrid (ES), Paris (FR), or Hamina (FI)

CWS reserves the exclusive right to determine or modify:

• Hosting provider

• Data center location

• Server configuration

• Technical environment

when reasonably necessary for security, performance, or operational continuity.

Hosting services are provided on a managed basis only. No root access, server-level access, SSH access, FTP access, or cPanel access shall be granted to clients under any circumstances.

3.2 Hosting Resource Allocation & Automatic Plan Adjustment

Unless otherwise agreed in writing, each standard hosting plan includes:

• 1GB of storage space

• Standard bandwidth allocation suitable for normal commercial website traffic

If at any time the website:

• Exceeds 1GB of storage, or

• Generates traffic, bandwidth usage, CPU load, or server resource consumption beyond the limits of the subscribed hosting plan,

CWS reserves the right to:

1. Upgrade the hosting environment without delay to preserve server integrity and service continuity.

2. Adjust the annual renewal fee to reflect the upgraded hosting plan.

3. Invoice the client for additional resource usage where applicable.

The Client acknowledges and agrees that:

• Hosting fees are based on allocated resources.

• Increased storage, bandwidth, or traffic directly impacts infrastructure costs.

• Continued use of resources beyond plan limits constitutes acceptance of revised pricing.

Failure to pay adjusted renewal fees may result in suspension of services.

3.3 Domain Registration & DNS Governance

Domains registered by CWS on behalf of clients are secured via Namecheap or another ICANN-accredited registrar selected by CWS.

Where the client already owns a domain, the client authorizes CWS to modify DNS records to point to CWS-managed infrastructure.

The Client:

• Retains legal ownership of the domain name.

• Is solely responsible for domain renewal fees unless otherwise agreed in writing.

• Accepts that failure to renew a domain may result in expiration, suspension, or loss of the domain.

CWS shall not be liable for domain expiration due to non-payment or client inaction.

3.4 Monitoring, Incident Response & Third-Party Downtime

CWS implements real-time uptime monitoring systems.

In the event a website becomes unreachable:

• Automated alerts are triggered immediately.

• Technical personnel investigate without unreasonable delay.

• If the issue originates within CWS-managed systems, corrective action will be taken promptly.

However, the Client acknowledges that CWS relies on third-party infrastructure providers, including but not limited to:

• Hosting providers

• Data centers

• DNS services

• Email service providers

• Payment gateway providers

• CDN providers

CWS shall not be liable for:

• Downtime

• Service interruptions

• Data loss

• Performance degradation

caused directly or indirectly by third-party service providers.

No refunds, credits, or compensation shall be issued for outages outside CWS’s direct control.

3.5 Backups & Data Responsibility

Unless otherwise agreed:

• Weekly backups are included by default.

• Daily backups are available upon request and subject to additional fees.

• High-traffic or transactional websites may request up to two daily backups under a separate written agreement.

Backups are provided as a risk mitigation measure only and do not constitute a guarantee against data loss.

The Client remains ultimately responsible for maintaining independent copies of critical data.

Restoration work resulting from:

• Client modifications

• Unauthorized installations

• Security breaches caused by client actions

shall be billed at the prevailing service rate.

3.6 Administrative Control & Payment Protection

Until full payment of all invoices related to website development, hosting, or related services is received, CWS retains:

• Full administrative access

• System-level privileges

• Hosting-level authority

CWS reserves the right to restrict, suspend, or limit administrative privileges where necessary to:

• Protect unpaid intellectual property

• Prevent unauthorized modifications

• Safeguard system integrity

This provision is enforceable under the Civil and Commercial Code of Thailand regarding contractual performance and payment obligations.

3.7 Prohibited Actions & Security Enforcement

Administrator access does not grant unrestricted system authority.

The following actions are strictly prohibited without prior written approval from CWS:

• Installation, removal, or modification of plugins or themes

• Use of unlicensed or nulled software

• Modification of WordPress core files, database structures, or custom code

• Installation of file-management plugins

• Installation of independent backup plugins

• Installation of independent security plugins

CWS reserves the immediate right to revoke access if such actions:

• Compromise security

• Increase server load

• Breach licensing compliance

• Create operational instability

3.8 Limitation of Liability

To the maximum extent permitted under Thai law:

• CWS’s total liability arising from hosting or related services shall not exceed the total annual hosting fee paid by the Client.

• CWS shall not be liable for indirect, incidental, consequential, or business interruption damages.

• CWS shall not be liable for loss of profits, revenue, data, or reputation.

3.9 Client Responsibility & Indemnification

The Client acknowledges that Administrator privileges allow direct modification of the website.

CWS shall not be responsible for:

• Website malfunction

• Data corruption

• Security breaches

• Downtime

resulting from client-side changes.

Any corrective or restoration work required shall be billed at:

3,000 THB per hour

The Client agrees to indemnify and hold harmless Crazy Web Studio Co., Ltd. from claims, damages, or liabilities arising from:

• Unauthorized system modifications

• Copyright violations

• Use of unlicensed software

• Illegal content uploaded by the Client

4.1 Payment Terms

All payments must be made in accordance with the schedule specified in the approved quotation, proposal, or invoice.

Commencement of work confirms acceptance of the agreed pricing and payment structure.

4.2 Late Payment & Default

If the Client fails to make payment within fourteen (14) days from the invoice due date, the outstanding balance shall be considered in default.

Late payments shall accrue interest at a rate of:

15% per month on the outstanding balance

This rate reflects administrative costs, cost of capital, operational disruption, and collection effort.

Interest shall accrue automatically from the due date until full settlement.

If Thai statutory law limits applicable interest rates at the time of enforcement, the maximum rate permitted by Thai law shall apply.

4.3 Payment Reminders & Compliance with Thai Law

In accordance with the Unfair Contract Terms Act B.E. 2540 and fair commercial practice standards in Thailand:

• CWS will issue at least two (2) additional payment reminders.

• These reminders may be sent within a period ranging from two (2) weeks to two (2) months after the original due date.

• In case of monthly ongoing contract CWS has the right to suspend the services after 30 days of missing payment. 

Failure to respond or settle the outstanding amount after such reminders constitutes material breach of contract.

4.4 Right of Suspension & Service Enforcement

If payment remains outstanding after reminders:

CWS reserves the right, without further notice, to:

• Suspend hosting services

• Disable administrative access

• Restrict system functionality

• Remove the website from public access

• Withhold delivery of source files, credentials, or domain transfers

Such enforcement is lawful under Thai Civil and Commercial Code provisions relating to reciprocal contractual obligations.

CWS shall not be liable for any business loss, reputational damage, or operational disruption resulting from suspension due to non-payment.

4.5 Post-Launch Modifications

All modifications, edits, structural changes, or feature additions requested after the website has gone live are billable at CWS’s standard hourly rate.

Clients are responsible for reviewing the website thoroughly during the development phase.

Once a project is marked as complete or published live:

• Any further work is considered outside the original scope.

• Additional charges shall apply.

4.6 Deferred Billing of Additional Work

CWS reserves the right to include unpaid post-launch work or modifications in:

• A subsequent invoice; or

• The next annual service renewal invoice

if not invoiced immediately.

4.7 No Refund Policy

All payments made to CWS are non-refundable once work has commenced.

This applies regardless of project phase unless explicitly agreed otherwise in writing.

Deposits are strictly non-refundable.

4.8 International Payment Fees

International clients agree that:

• Any transaction processing fees imposed by PayPal, Stripe, Wise, or similar providers are the responsibility of the Client.

• CWS must receive the full net invoiced amount.

If intermediary bank charges or currency conversion deductions reduce the transferred amount, the remaining balance shall be invoiced and must be paid by the Client.

The Client is solely responsible for ensuring CWS receives the full agreed net amount.

4.9 Project Delays Due to Client Inaction

If the Client fails to provide:

• Required content

• Necessary materials

• Approvals

• Feedback

within the agreed development timeline, the project shall be deemed deliverable based on the completed work at that time.

The Client remains fully responsible for payment of the outstanding balance, regardless of missing content.

Upon settlement of outstanding amounts, CWS will:

(a) Provide a backup of the latest completed version for external installation; or
(b) Publish the website live in its current state;

at the Client’s discretion.

Any further modifications after this point shall be treated as new billable work under CWS’s standard hourly rate.

4.10 Legal Recovery & Enforcement

In the event of continued non-payment:

• CWS reserves the right to initiate legal proceedings in Phuket, Thailand.

• The Client shall be responsible for all legal costs, court fees, enforcement expenses, and collection costs.

• Electronic communication records may be used as legal evidence.

5.1 All SEO and marketing services provided under a website package are to be considered preliminary and based on best knowledge and industry-standard practices.

5.2 Clients requiring ongoing SEO, advertising, or analytics services must sign a dedicated contract. These are not included in base website development unless explicitly quoted.

5.3 CWS cannot guarantee search engine rankings, traffic increases, or marketing results unless under a separate marketing agreement with performance KPIs defined.

5.4 SEO, Google Ads, Social Media Management (SMM), advertising, and any other recurring marketing services provided on a 3-month, 6-month, or 12-month basis require a minimum commitment for the full contracted period. If the Client wishes to stop or discontinue the service, they must provide at least 60 days’ written notice before the end of the current service term. If such notice is given after the renewal period has started, or within fewer than 60 days before term expiration, the Client remains responsible for payment of the full remaining fees for that period, even if they request that CWS stops working.

5.5 If the Client terminates early or pauses the contract without proper notice, all remaining fees for the current 3-month, 6-month, or yearly cycle become immediately due. No refunds or partial credits will be issued for early termination.

6.1 Either party may terminate the agreement after the minimum term with 60 days’ written notice.

6.2 In case of client breach, especially non-payment, CWS may suspend services immediately.

6.3 All pending dues, including unpaid license access, will remain collectible after termination.

6.4 Refunds are not applicable after project commencement or delivery of assets.

6.5 Termination by Client and website ownership
In case the client wants to change provider/server/company, all the licenses will be removed because under Crazy Web Studio providers.

• A backup of the latest functional version of the website will be provided to the client.
• A final cost of 10,000 THB will be charged to the client for the service.
• The backup will be delivered within 2 working days from the time the payment is received.
• In case the client require multiple backup additional cost 2,000 THB per backup will be added.
• Once the backup has been provided, the client has 48 hours to install it with another provider.
  After this timeframe, the website will be disabled on our server and Crazy Web Studio will no longer hold any responsibility.

7.1 CWS will not share or disclose client data except for operational or legal compliance.

7.2 The Client is responsible for plugin licensing transparency if they change providers.

7.3 CWS complies with PDPA Thailand and protects client information under best practices.

7.4 Compliance with Thai PDPA & International GDPR
CWS is not responsible for ensuring client compliance with data protection laws.
If a website collects personal data, it is the client’s responsibility to ensure compliance with GDPR (EU), PDPA (Thailand), and any applicable privacy laws.
Failure to implement proper security measures or data policies is entirely the client’s liability.

7.5 Responsibility for Legal Pages (Terms & Privacy Policies)
CWS does not provide Terms of Service, Privacy Policies, or Cookie Policies for client websites.
Clients must supply their own legal pages, and CWS is not responsible for legal disputes arising from missing policies
If a client’s website contains medical data, CWS will:

• Recommend a compliant hosting provider for secure storage.
• Develop and install the website directly on the client’s server to avoid handling sensitive data.
• Clients are solely responsible for ensuring compliance with PDPA regulations when managing their own hosting.

8.1 Clients must supply necessary logins and materials promptly.

8.2 Delays due to client inaction may affect timelines and costs.

8.3 Clients agree to verify and accept terms yearly via the published version on the CWS website.

9.1 Governing Law

These Terms and any agreement arising from services provided by Crazy Web Studio Co., Ltd. (“CWS”) shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, including but not limited to the Thai Civil and Commercial Code.

9.2 Jurisdiction & Legal Venue

Any dispute, claim, or controversy arising out of or relating to services provided by CWS shall be subject to the exclusive jurisdiction of the competent courts of Phuket Province, Thailand.

The Client expressly agrees to submit to the jurisdiction of the Thai courts, regardless of the Client’s country of residence or business registration.

9.3 Contract Formation & Electronic Acceptance

A legally binding agreement between CWS and the Client shall be deemed formed when any of the following occurs:

• The Client signs a quotation, proposal, or agreement (physically or electronically);

• The Client confirms acceptance via email;

• The Client confirms acceptance via messaging platforms including but not limited to WhatsApp, LINE, Facebook Messenger, or similar communication channels;

• The Client provides written confirmation to proceed with the project;

• The Client makes any deposit or partial payment.

Electronic communications, chat confirmations, digital signatures, and electronic records shall constitute valid and enforceable evidence of agreement under:

• The Thai Civil and Commercial Code

• The Electronic Transactions Act B.E. 2544 (2001) (ETDA)

The Client acknowledges that electronic acceptance carries the same legal effect as a handwritten signature.

9.4 Deposit & Binding Commitment

Payment of any deposit constitutes:

• Full acceptance of these Terms and Conditions

• Authorization for CWS to commence work

• A legally binding commitment to pay the remaining balance according to the agreed quotation

Deposits are non-refundable unless otherwise stated in writing.

9.5 Authorization to Commence Work Without Deposit

If the Client provides written authorization to commence work (via email, WhatsApp, chat, or any verifiable communication) and CWS begins development based on such authorization, the Client shall remain legally obligated to pay:

• The agreed project fee; or

• The proportionate value of work completed up to the date of cancellation;

• Any third-party costs incurred on behalf of the Client.

Failure to pay after providing written authorization to proceed shall constitute breach of contract under Thai law.

CWS reserves the right to:

• Suspend or terminate services;

• Withhold delivery of files, source code, or credentials;

• Initiate legal action to recover outstanding amounts, interest, and recovery costs.

9.6 Evidence & Record Retention

CWS reserves the right to retain and use:

• Email communications

• Chat messages

• Voice notes

• Digital transaction records

• File timestamps

• Project management logs

as legal evidence of:

• Scope approval

• Authorization to proceed

• Agreement to pricing

• Acceptance of deliverables

Such records shall be admissible as evidence in Thai legal proceedings.

10.1 Negative online reviews posted with the intent to damage CWS’s reputation will be considered under Sections 326–328 of the Thai Penal Code.

10.2 CWS reserves the right to pursue legal action for false or harmful public statements.

11.1 Clients may not hire or solicit CWS staff, former or current, for direct work.

11.2 Breach of this clause incurs a penalty of 500,000 THB to reflect training, legal, and relocation investment costs.

12.1 All legal notices must be sent by email to the address on record.

12.2 These terms may be updated annually.

12.3 Client agrees to check the most updated version on the CWS website. Continued use of services constitutes agreement.

13.1 Ownership of Design, Code, and Functionality
All website designs, custom layouts, functionalities, UI/UX elements, interactive features, and animations developed by CWS are its exclusive intellectual property under the Thai Copyright Act B.E. 2537 (1994), Sections 6, 15, and 19.

13.2 Unauthorized Replication, Imitation & Use for Competitor Pricing
Clients may not copy, imitate, or reproduce any unique website feature developed by CWS to use in their own projects or resell to third parties.
Clients are strictly prohibited from using a CWS-developed feature to offer the same solution at a lower price to win contracts against CWS.
Due to intellectual properties, a signature at the footer of the website will be added with the CWS details. Should you decide to terminate the contract with CWS and a new company acquires access to the website, they won’t be able to change our signature if only minor fixes and modifications are made.

13.3 Legal Consequences for Unauthorized Use & Unfair Competition

• If a former client or competitor uses CWS’s work to undercut pricing, CWS may take legal actions including:
• Cease-and-desist orders
• Financial penalties equal to 3x the project value
• Legal claims for damages in Thai courts

Clients may not copy, imitate, or reproduce any unique website feature developed by CWS for use in their own projects or for resale to third parties. This includes, but is not limited to:

• Fast-scrolling menus for restaurants
• Custom-built UI/UX enhancements
• Unique navigation systems
• Custom-coded animations and interactions
• Dynamic pricing structures or booking flows

  If a client replicates a unique feature created by CWS and offers it at a lower price to competitors or other businesses, CWS reserves the right to take legal action for intellectual property infringement and financial damages also if the use of an external company.

14.1 Delivery of Materials Prior to Development

All required materials must be provided to Crazy Web Studio Co., Ltd. (“CWS”) before the commencement of website development.

Required materials include, but are not limited to:

• Text content and articles

• Images and graphic elements

• Logos and brand assets

• Videos

• Legal pages (Privacy Policy, Terms, etc.)

Materials must be uploaded to the Google Drive folder provided by CWS. Alternative file-sharing systems such as OneDrive, WeTransfer, or Dropbox may be used temporarily; however, all files will be consolidated into the official Google Drive project folder for project management and record purposes.

Development timelines shall commence only once all required materials have been received in complete and usable format.

CWS shall not be responsible for delays caused by incomplete, missing, or improperly formatted materials.

14.2 Image Requirements

All images must meet the following standards:

• Minimum width: 1920 pixels

• High-resolution format suitable for professional web display

• Original or properly licensed content

Low-resolution, pixelated, compressed, or screenshot images will not be accepted.

CWS reserves the right to reject unsuitable images.

CWS will handle:

• Cropping

• Color correction

• Compression

• Web optimization

to ensure performance and loading speed.

14.3 Logo Requirements

Logos must be supplied in:

• Vector format (.AI, .EPS, .SVG preferred)

If a vector file is unavailable, a:

• High-resolution PNG file

• Transparent background

• Minimum 2000px width

may be accepted at CWS’s discretion.

CWS is not responsible for quality limitations caused by low-resolution logo files.

14.4 Video Integration

Videos will be integrated using CWS’s professional video hosting infrastructure via Bunny.net CDN services.

This ensures:

• Global fast loading

• Bandwidth optimization

• Reduced server load

If video hosting requirements exceed standard allocation, additional bandwidth or hosting fees may apply.

14.5 Text Content & Intellectual Property

All text content provided by the Client must:

• Be original

• Not infringe third-party copyrights

• Not be copied from other websites

The Client accepts full legal responsibility for any copyright infringement claims arising from submitted content.

CWS offers professional English copywriting services as an optional paid service.

14.6 Stock Photography & Media Licensing

If stock photography or stock videos are required:

• CWS may recommend reputable stock libraries.

• Alternatively, CWS can source licensed media on behalf of the Client under a separate written quotation.

All licensing costs shall be borne by the Client unless explicitly included in the project agreement.

14.7 Figma or Third-Party Design Replication

If the Client provides a Figma file or any third-party design file for website development:

CWS will develop the website based on the provided design and reproduce it as closely as technically possible.

CWS does not offer pixel-perfect replication services. We do not accept projects that require exact pixel-level matching of Figma files across all browsers, devices, and screen sizes.

Web development differs from static design files. Adjustments may be necessary to ensure:

• Proper functionality

• Responsive behaviour across devices

• Performance optimization

• Browser compatibility

• Usability and accessibility

Exact pixel-perfect replication across all devices, screen sizes, and operating systems is not guaranteed.

Websites will be optimized for commonly used global screen resolutions, including but not limited to:

Desktop:

• 1920×1080 (Full HD – widely used worldwide)

• 1366×768

• 1440×900

• 1200×800

Mobile:

• 390×844

• 375×812

• 360×800

• 414×896

Design adjustments may occur to ensure usability and responsiveness across these standard breakpoints.

By proceeding with development, the Client acknowledges and accepts that minor visual differences between the original design file and the final live website may occur due to technical limitations and responsive web standards.

14.8 Display Scaling Disclaimer

CWS develops websites based on standard display resolutions.

If a user operates their device with:

• Display scaling above 100% (e.g., 125%, 150%, 175%)

• Custom zoom settings

• Non-standard resolution configurations

CWS shall not be held responsible for layout variations resulting from such settings.

Display scaling is an operating system configuration and does not represent actual screen resolution standards.

14.9 Revision Policy

After delivery of the First Draft, the Client shall provide:

• A single consolidated list of required modifications

• Clear written instructions, presentation, or annotated file

This ensures efficient project completion.

The project includes the number of revision rounds specified in the signed quotation or agreement.

Additional revision rounds, design changes, structural modifications, or new feature requests beyond the agreed scope shall be billed separately at the standard rate.

Failure to provide clear consolidated feedback may result in project delays.

14.10 Acceptance of Work

If no consolidated revision request is received within a reasonable time after draft delivery, the draft may be deemed approved for progression to the next development stage.

15.1 Ownership

The Crazy Web Studio Booking System, Ticketing Platform, Reservation Engine, and any associated custom software, modules, APIs, databases, automation workflows, payment integrations, dashboards, or proprietary functionality (collectively referred to as the “Platform”) are the exclusive intellectual property of Crazy Web Studio Co., Ltd., unless otherwise expressly agreed in writing.

15.2 License of Use

The Client is granted a non-exclusive, non-transferable license to use the Platform only while maintaining an active commercial relationship with Crazy Web Studio and while the relevant website remains under the management, maintenance, or hosting services provided by Crazy Web Studio.

This license does not transfer any ownership rights, source code, database architecture, software logic, APIs, or proprietary technology to the Client.

15.3 Website Migration

Should the Client decide to transfer the website to another provider, self-manage the website, terminate the maintenance agreement, or otherwise discontinue services with Crazy Web Studio, the proprietary Booking System, Ticketing Platform, and all related software components shall not be included in any website backup, migration package, or source code delivery.

Only the standard website content, including pages, images, media files, and publicly accessible content belonging to the Client, will be transferred unless otherwise agreed in writing.

15.4 Removal of Proprietary Software

Crazy Web Studio reserves the right to deactivate or remove any proprietary software, booking systems, ticketing solutions, APIs, automation services, licensing systems, cloud services, databases, and related infrastructure upon termination of the commercial relationship.

15.5 White-Label License

If the Client wishes to continue using the Booking System or Ticketing Platform independently of Crazy Web Studio, a separate White-Label License or Software License Agreement must be purchased.

The applicable licensing fee shall be determined by Crazy Web Studio based on the complexity of the solution, installed modules, integrations, number of venues or locations, customization requirements, and commercial usage.

15.6 Intellectual Property Protection

The Client shall not copy, modify, reverse engineer, distribute, sublicense, reproduce, sell, lease, or create derivative works from the Platform or any portion of its source code, database structure, APIs, automation logic, or proprietary functionality without the prior written consent of Crazy Web Studio.

15.7 Survival

The ownership and intellectual property rights described in this Section shall survive the termination, expiration, cancellation, or completion of any agreement between the Client and Crazy Web Studio.